Are you facing a decision to convert your software?  Most business owners dislike the pain associated with converting to a new software package because they previously had a bad experience or they’ve heard stories from other business owners about a nightmare software conversion.  Below are 5 reasons software conversions never happen and how our team is changing minds about converting to bflow.

1. Software conversion is expensive – This can be the biggest hurdle faced by some companies due to the high cost associated with converting to a new software.  Usually software companies will frontload a deal with a big down payment requirement ranging from $5,000 to upwards of $100,000 dollars depending on the size of your business and the length of your contract.  Usually these fees are driven by greed or the software vendor’s own experience of having business owners sign up and immediately want to leave when they find out the software is pitiful.bflow customers are given no or low set up fees which are purely related to data conversion or training.  These are not typically considered set up fees as they are based on an actual service being provided and not designed to be an “anchor” to prevent a new customer from leaving.
2. Data conversion doesn’t always work as promised – Your data is the heart of your business and without it you’ll be faced with untold hours of data entry if the data can’t be transferred over.  Many companies say they can convert data from one system to the next but the fact is you’ll soon find out after weeks of waiting your data cant be moved.bflow has a proprietary method of moving your data from your current software smoothly into bflow with minimal pain in about 3 business days.  Typically we  move rental claims and set them up for the current month of billing, all your physician records, your patients, your inventory and your HCPCS codes and fee schedules.  The process actually takes only moments to complete, however we send new conversions to our QA team for rigorous testing to ensure your go live will be a pain free experience.
3. Training expectations are not met – After forking out a large sum of money your told you can only have one person trained as the trainer. As a business owner you know your too busy to be trained, so you pay for your office manager and eventually they quit or worse your team must resort to watching videos that only tell half the story.At bflow we understand employee turnover, shrinking revenue, budgets and all the challenges you face in your business and that’s why we provide training to all your staff forever when you sign up for platinum service.  With platinum service you’ll get live support and training from a real person who has a good sense of humor and a deep knowledge of the DME industry and bflow.  We also can come onsite to train your team for an affordable price, just ask Ted or Marcos about onsite training if that’s what you want.
4. Make sure you try before you buy – If your new software vendor won’t allow you to test drive their software for a couple weeks before you buy, you should not sign up.  Always ask your software vendor if they have a “try before you buy” policy.  bflow will give you 14 days to test drive their software so you know what your buying into. This is better for the software company too, because it reduces cancellations, dissatisfaction and surprises.
5. Software is old school – There is no such thing as bug free software!  However, it should not take 6 months for a broken feature or a glitch to be fixed, tested and rerleased.  Many time updating one thing can break five other things.This is why some software companies don’t update their solutions!  To revamp or add new features to software can be the equivalent to remodeling your kitchen.  Once the contractor starts ripping out your old appliances and counters they find a problem that not only extends the estimate they also break something unrelated and now your toilets wont flush.Our CTO and his team at bflow are in a continual developemnt cycle of design, develop, test and deploy which allows us to release new software features daily.  In fact the things they are releasing were probably started over six month ago and the things they’re working on now will be released six month from now.  When it comes to satisfying a customers needs we can add enhancements after quality assurance in as soon as one week.  Make sure your next software vendor is proactive, has a team of developers and does frequent updates to give you cutting edge tools and solutions to improve your productivity.

If you are interested in learning more about bflow DME business management software (a cloud solution) click or call us for more information or a free demo today.

Check out our 2016 bflow product guide

You can reach us live at: (661) 750-8012 Option 1