Choosing software is like anything else.  “You get what you pay for” in most cases this is true, but this old adage can only apply to an apples to apples situation.  DMEPOS is a diverse mix of business models ranging from companies with one location focused only on lymphedema products or a company whose focus is wound care products with 21 locations nationally.  Other requirements not to be over looked are the delivery model for your business. 

Does the software you’re evaluating support mail order, direct delivery, or retail cash immediate pick up?  These are important questions that will play a big part of your purchase decision. Where you are with your business will also be a factor in deciding how much software to buy at once.  Is your software truly scalable? Is it true software as a service (SAAS) model where you can add or remove modules on the fly when and if needed?  Does the software vendor offer only a one size fits all approach?  What do you need?

Paying nothing vs. paying too much Free billing applications are an excellent alternative for the fledgling business just getting started in the DMEPOS business.  The free software provides a simplistic application to manage the very basic billing operation with weekly volumes between 1 to 10 orders per week. Higher volume operations in the 10 – 199 transactions per week range require a more robust application designed to simplify repetitive business processes through one click operations. Even higher volume organizations require a business application which can support a National organization with automated patient intake, accreditation management, compliance integration, call center dialer integration, mail order distribution with one click shipping label production for fast shipping and management of large volumes in the 200-1,000 orders per week range.  Having a commercially available billing application is essential and you do get what you pay for but the solution must be a fit for success.
Paying too much doesn’t guarantee success.

Your software vendor is your partner in success and should always leave you feeling as though you were treated fairly.  Companies that throw in hidden fees or fail to disclose all of the actual cost upfront are probably not companies you’ll have the best long-term relationship with. Be wary of a sales process that leaves you penniless; after all “you’ll need to have some money left over to pay your staff to use the system.”  Finally, look out for the software vendors who want you to fire your staff to cut overhead; the cost of the software alone could easily replace your new found savings.

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