Introduction: The Hidden Cost of Manual AR Management
Ask any DME billing team what eats up their time and they’ll point to one common culprit: accounts receivable (AR) follow-up. Aging claims. Unattended denials. Missed follow-ups. Confused ownership. These issues don’t just clog your cash flow—they slowly erode your team’s productivity and morale.
At BFLOW, we believe managing AR shouldn’t feel like putting out fires every day. That’s why we created the Tuul—a purpose-built automation engine that transforms chaos into clarity.
Whether you manage a small team or oversee collections across multiple locations, the Tuul brings structure, visibility, and speed to your entire AR process.
The Traditional AR Problem
The typical approach to managing aging AR is reactive and fragmented:
Worklists are created manually—often based on outdated reports or guesswork.
Follow-ups are inconsistent—because no system ensures accountability.
Team productivity is difficult to measure—you don’t know who followed up, when, or how often.
Leadership lacks real-time insight—leaving them in the dark until it’s too late.
In this kind of system, critical dollars get lost in the shuffle. Claims sit untouched for weeks. Staff duplicate efforts—or worse, ignore claims altogether. The lack of transparency and structured workflow isn’t just inefficient—it’s expensive.
Introducing the Tuul: Your Automated AR Command Center
The Tuul is not just a task list. It’s a smart, dynamic, auto-prioritized engine that drives your AR team forward. Built directly into BFLOW’s Workflow Optimization Suite, the Tuul delivers daily, personalized worklists to each collector based on real claim data.
Here’s how it works:
Every morning, the Tuul scans your aging claims database and builds an updated worklist for each team member.
Tasks are prioritized by payer rules, claim age, denial status, and provider preferences.
Assignments are balanced automatically across your staff to avoid overload and gaps.
All actions are tracked—providing clear insight into who did what, when, and what’s pending.
With the Tuul, there’s no more guessing. No more skipped claims. No more reliance on memory or spreadsheets.
Key Features That Drive Results
🔁 Automated Daily Worklists
Never worry about building a worklist again. The Tuul ensures your collectors always know what to work on, with updated lists delivered daily.
🎯 Prioritization Engine
Not all claims are created equal. The Tuul identifies the most urgent and high-value claims and places them at the top of the queue—reducing the risk of timely filing denials.
👥 Team Load Balancing
The Tuul intelligently distributes claims to avoid burnout and ensure full team utilization. If someone’s out, their work gets reassigned without a hiccup.
📊 Productivity Tracking
You’ll have real-time metrics on how many claims each rep touched, resolved, escalated, or deferred—turning performance into a measurable, improvable process.
👁️ Full Visibility for Managers
Supervisors can view individual and team-level progress, identify bottlenecks, and intervene early—no micromanagement required.
Real Results: What Our Customers Are Seeing
BFLOW clients using the Tuul report dramatic improvements:
25–40% reduction in unresolved AR within the first 90 days
Faster follow-up cycles, especially with Medicare and high-volume commercial payers
Improved team morale from clear expectations and consistent workflows
Increased recovery on claims older than 60+ days
Instead of chasing down claims, your team starts reclaiming revenue.
Conclusion: Reclaim Control of Your AR
It’s time to stop playing defense with your receivables. Manual AR follow-up is chaotic, inconsistent, and unsustainable—especially in a high-volume, compliance-heavy environment like DME billing.
With the Tuul, your collections process becomes predictable, proactive, and performance-driven. You’ll spend less time managing your team’s work—and more time celebrating the results.
At BFLOW, we don’t just build software—we build clarity into your workflows. The Tuul is the clearest path from “Where’s that claim?” to “Paid in full.”
