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Job Description:
Location: Remote (USA-based preferred)
Reports To: Director of Customer Support
Job Type: Full-Time
Position Overview
BFLOW is seeking a dedicated and tech-savvy Customer Service Representative (CSR) to join our growing team. The ideal candidate will be the first point of contact for customer inquiries, support requests, and technical troubleshooting. You’ll play a crucial role in delivering a high-touch, responsive customer experience to our clients — many of whom are DME/HME suppliers navigating complex workflows.
This role is perfect for someone who is empathetic, a clear communicator, and passionate about helping customers succeed using our platform.
Key Responsibilities
Serve as the front-line representative for all incoming customer inquiries via email, chat, and phone.
Provide accurate, professional, and timely responses to support tickets and questions.
Assist customers in navigating BFLOW software features and workflows.
Work collaboratively with internal teams (technical support, RCM, onboarding) to resolve issues.
Log and track issues in our support system (e.g., Freshdesk or equivalent).
Escalate unresolved problems to appropriate internal stakeholders with clear documentation.
Educate customers on product features, best practices, and self-service resources.
Maintain up-to-date knowledge of BFLOW features, updates, and internal procedures.
Participate in weekly support huddles to share feedback, trends, and feature requests.
Qualifications
2+ years experience in a customer service or technical support role, preferably in SaaS or healthcare tech.
Strong communication skills — both written and verbal.
Familiarity with customer support tools like Freshdesk, Zendesk, or Intercom is a plus.
Basic understanding of DME billing or RCM processes is highly desirable.
Proficiency in using web-based software and CRM tools.
Able to multitask, prioritize, and manage time effectively in a fast-paced environment.
Passion for helping customers and solving problems with empathy and patience.
Self-motivated with a growth mindset and willingness to learn.
Preferred Skills
Experience supporting healthcare providers, especially in DME/HME or behavioral health.
Bilingual (Spanish or French) is a plus.
Familiarity with BFLOW software is a major advantage (training provided if not).
Benefits
Competitive salary
Work-from-home flexibility
Opportunity to work with a purpose-driven team
Access to company-sponsored learning and development resources
Be part of a growing company transforming healthcare operations for underserved providers
If you’re passionate about technology and thrive in a fast-paced, collaborative environment, we’d love to hear from you!
Apply now to be part of our team and help drive the growth of bflowsolutions.com.
Send a cover letter and resume to [email protected]
Sales Development Representative (SDR)
Job Description:
Key Responsibilities:
Proactively follow up on inbound leads via email, phone calls, and other communication channels to qualify prospects.
Conduct product demonstrations and presentations to showcase the functionality and value of our software solutions.
Collaborate closely with the sales and marketing teams to develop and implement effective lead generation strategies.
Maintain accurate records of interactions with leads and update CRM systems accordingly.
Identify potential opportunities for upselling or cross-selling additional products or services.
Stay updated on industry trends and competitor offerings to effectively position our solutions in the market.
Continuously strive to meet and exceed monthly and quarterly sales targets.
Qualifications:
– Previous experience in sales, preferably in a software or technology-related field.
– Excellent communication and interpersonal skills, with the ability to articulate
complex concepts in a clear and concise manner.
– Strong organizational skills and attention to detail.
– Self-motivated and driven to achieve sales targets.
– Familiarity with CRM software (e.g., Salesforce) and other sales productivity tools is a
plus.
If you’re passionate about technology and thrive in a fast-paced, collaborative environment, we’d love to hear from you!
Apply now to be part of our team and help drive the growth of bflowsolutions.com.
Send a cover letter and resume to [email protected]
